DELOITTE EXPANDS SERVICENOW ALLIANCE INTO KUWAIT

Deloitte has expanded its partnership with ServiceNow into Kuwait, reinforcing both firms’ commitment to accelerating digital transformation and enabling technology-led growth across the Middle East.

The move will see Deloitte bring ServiceNow’s digital workflow and AI-driven platform to clients in Kuwait, delivering integrated transformation programmes tailored to the needs of both public and private sector organisations.

Under the expanded partnership, Deloitte will offer a comprehensive suite of capabilities built on the ServiceNow AI Platform. This includes end-to-end advisory, design, implementation and managed services across IT, employee, customer and industry workflows. The alliance will also support sector-focused modernisation initiatives spanning government, financial services, energy and national infrastructure.

Delivery will be led by Kuwait-based teams, supported by Deloitte’s regional network and ServiceNow’s global expertise. Clients will also gain access to ServiceNow’s latest innovations, including AI-powered workflow automation and industry-specific solutions.

Tamer Charife, Deloitte Middle East technology and transformation growth leader, said: “Kuwait is entering a new phase of digital acceleration, and organizations need partners with proven expertise to deliver impact at scale. Expanding our partnership with ServiceNow strengthens our ability to help clients modernize operations, enhance services, and build institutions that are ready for the future.”

William O’Neil, area vice president, GCC, ServiceNow, said: “We are pleased to extend our partnership with Deloitte into Kuwait and are excited to see how Deloitte helps organizations drive efficiency, unlock productivity, and harness the power of AI-enabled workflows with ServiceNow.”

Rashid Bashir, partner, Technology & Transformation Leader, Deloitte Middle East, added: “This expansion reflects our commitment to supporting Kuwait’s ongoing modernization journey. By combining Deloitte’s advisory strength with the ServiceNow AI Platform, we look forward to helping organizations elevate service delivery, accelerate economic development, and improve citizen and customer experiences.”

The expansion marks a further milestone in the Deloitte–ServiceNow ecosystem across the region. By combining local expertise with global best practices, the alliance aims to help organisations embed new digital operating models, improve service resilience, enhance productivity through workflow automation and build scalable digital foundations for long-term growth.

Deloitte Middle East said it will continue investing in talent development and sector-focused innovation to support Kuwait’s digital transformation agenda.

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2026-02-17T07:54:40Z